Returns & Refunds Policy

At Girnar Tea, we strive to ensure the highest quality of our blends; however, due to the perishable nature of food products, we only accept returns for items that are damaged, defective, or incorrectly delivered. Please initiate your request within 48 hours of receiving your order to qualify for a replacement or refund.

Return Process

• 1.
  Report Issue

  Contact our customer support team within 48 hours of delivery providing your order number and clear photos of the damaged or incorrect tea products.

• 2.
  Verification

  Our quality control team will review your claim and the provided images to verify the eligibility for a return or exchange based on our food safety standards.

• 3.
  Pickup or Disposal

  Once approved, we will either arrange for a reverse pickup of the original package or advise you on the safe disposal of the product.

• 4.
  Resolution

  Upon confirmation, we will process your full refund to the original payment method or dispatch a fresh replacement of your favorite Girnar blend within 5-7 business days.